Senior Rider Operations Associate

Location: Kuwait (Hybrid Model)

We are seeking a talented individual to join our Rider Operations department, managing a team dedicated to supporting our growing Rider Fleet. This team is essential to ensuring our riders have everything they need to excel in their roles.

Key Responsibilities:

• Outbound Communications: Create, design, and write outbound communications to riders using channels such as email, push notifications, and our internal website.
• Intel Gathering and Reporting: Develop and manage rider intel gathering processes, including surveys and focus groups, to share insights on industry trends and rider pain points.
• Rider Engagement: Plan and execute creative rider engagement events while managing the Rider Engagement budget for Kuwait.
• Project Collaboration: Work with local and central teams to launch new projects.
• Seasonal Campaigns: Focus on seasonal campaigns, including sourcing partnerships and managing perks campaigns.

Requirements:

• Minimum of 3 years of relevant experience.
• Proficiency in design, CRM tools, and HTML.
• Experience working with diverse teams and partners from various backgrounds and nationalities.
• Fluency in English and Arabic is preferred.
• A driven and confident personality, able to maintain composure in challenging situations.
• Hands-on approach to work.
• Proficiency in Excel and Google Sheets, with an interest in learning data management.

What We Offer:

• A dynamic work environment with a supportive team.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

If you are passionate about supporting our Rider Fleet and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team and make a significant impact on our operations.