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Deliveroo

Account Manager – Grocery – Categorie Protette (L. 68/99)

Commercial

Milan, Italy (Main Office)

Permanent

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Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Role

Our Account Management team oversees the relationship with Grocery strategic partners. As Deliveroo continues to grow, we become a major revenue channel for grocers - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to guide our partner's growth. The AMs are a passionate, dynamic group of team players that work well together with other departments...and of course, they're fun and great at building relationships!

As a an account manager, you will report to the Head of Grocery and be responsible for:

  • Manage a portfolio of Deliveroo's most important grocery partners, including high sales volume drivers and global grocery brands
  • Build and maintain strong, long-term relationships with grocery partners.
  • Understand partners' business goals and challenges to provide strategic guidance and support.
  • Work with other departments (Marketing, Operations ,Corporate, and Customer Service) to guide new plans and problem solutions.
  • Manipulate and analyse data to increase growth and profitability, both for your partners and for Deliveroo
  • Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
  • Collaborate with internal teams to develop and implement customised solutions to meet partners' needs, including Marketing, Operations, Corporate, Customer Service.
  • Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.

REQUIREMENTS

  • At least 3 years experience in commercial roles, experience in retail/FMCG, or other /high-growth companies
  • Knowledge of the food retail industry
  • Experience creating long-term relationships
  • Must be fluent in English
  • Demonstrate competency using tools and related program management applications to apply best practice

Life at Deliveroo

We are a growing team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits such as monthly Deliveroo credit, welfare program, community, convenience, growth, time away and relocation. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

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Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • Annual leave and public holidays (increases with tenure)
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Fondo Est medical insurance
  • Mental health programme

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable bonus that directly rewards individual contributions and is linked with broader company success”

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods
  • Welfare Programme
  • Excellent learning and development opportunities
  • Regular social events