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Deliveroo

Account Manager (Mandarin)

Commercial

London, UK (HQ)

Permanent

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The Role

We are looking for an Account Manager Manager to join our UKI Chinese Category team. Reporting to the Head of Chinese Category, this is an exciting opportunity to drive the growth of Chinese restaurants across UKI. The role will be commercially focused and require cross-functional collaboration with teams across the Deliveroo business (e.g. Account Management, Restaurant Support, Sales, Marketing) to ensure the Chinese Category is the best performing.

You will work with hundreds of the highest-performing Chinese restaurants around, build relationships with them, seek to understand their businesses and use your analytical skills to drive growth and profitability. For the right candidate, this position has a strong opportunity for progression and will jump-start a successful career within the tech space.

Requirements

As part of a newly formed team, you'll have a chance to shape the account management execution for the UKI Chinese category of this multi-billion-dollar company. You will be hungry, ambitious and motivated to work within a fast-moving environment. We are looking for a strategic mindset, someone with commercial skills, and a desire to partner with restaurants.

Requirements:

  • You will be a fluent speaker and writer in Mandarin (and Cantonese would be a bonus!)
  • You will have relevant professional experience
  • You will be good at building relationships
  • You will be comfortable with project management
  • Comfortable looking at and acting on data
  • You will take ownership and work within demanding targets
  • An interest in all things food and restaurants
  • Experience in account management
  • Experience in the F&B industry
  • No visa sponsorship provided

What you'll be doing

  • Map, prospect, pitch and close Chinese Restaurants in a very methodical and organised fashion.
  • Communicate (physical visits, emails, WeChat, calls, social media) with restaurants to demonstrate Deliveroo technology
  • Oversee the restaurant onboarding process to ensure it is as quick, efficient and seamless as possible
  • Ensure restaurant success within the first eight weeks of signing
  • Sample food from a variety of high-quality establishments
  • Attend restaurant and food meet-ups

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 25 days of annual leave (increases with tenure) and public holidays
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Fitness membership
  • Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

 

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work life

  • Market-leading Parental and Compassionate Leave Policies
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D provider
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods