Deliveroo is on a mission to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. Our Grocery & Retail team manages Deliveroo Hop dark stores, 3rd party grocery delivery, and non-food retail businesses in the UAE. We work closely with our partners to drive growth, improve performance and continuously enhance the customer experience. As the scale and complexity of the business increases, the Strategy & Performance function plays a central role in shaping market strategy, strengthening Customer Value Proposition (CVP) and embedding performance discipline across Grocery and Retail. This role sits within the UAE NV Strategy & Performance team, based in our Dubai office (hybrid model), and works cross-functionally across Commercial, Category, Marketing, Finance and Product to support growth and execution across the business.
You’ll play a central role in strengthening the growth and execution engine of Deliveroo’s Grocery & Retail business in the UAE. Reporting to the Head of Business Planning & Performance, New Verticals, this role combines deep analytical capability with structured execution across market strategy, performance management and high-impact strategic initiatives. You will act as a key analytical and execution partner to leadership, translating strategic priorities into structured analysis, initiatives and measurable outcomes. A core focus of the role will be embedding a proactive, insight-led and diagnostic-driven operating model across the business, including strengthening performance governance and driving structured ownership of Customer Value Proposition (CVP) across account managers, business leads and senior leadership. This is a high-ownership role suited to someone who is analytical, commercially sharp and comfortable operating in ambiguity, with the ability to move from diagnosis to execution at pace.
What You’ll Be Doing
Here’s what your day-to-day might look like:
Own core components of Grocery & Retail strategy development across the UAE, including structured analysis, business cases and initiative tracking
Lead performance diagnostics and build scalable analytical frameworks and dashboards to surface structural growth opportunities and enable faster, data-backed decision-making
Own performance governance across UAE WBRs and MBRs, monitoring key metrics and trends while embedding an insight-led, action-oriented operating rhythm focused on controllable inputs and CVP ownership
Design and institutionalise structured performance frameworks that drive accountability across Account Management, Category and senior leadership
Partner with Category Management to scale conversion initiatives across priority partners, translating insights into repeatable frameworks and measurable performance uplift
Lead high-impact cross-functional projects across Grocery & Retail, owning problem-solving from initial diagnosis through to execution and measurable business impact
Provide regular, concise, high-impact updates on business performance to senior leadership and global HQ teams
What You’ll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
5+ years of experience in analytics, strategy, operations or a high-growth technology environment, with a track record of driving measurable business impact
Strong analytical capability, with experience working with large datasets, writing SQL and querying data in Snowflake or similar environments
Experience building scalable frameworks, dashboards or processes from scratch, combined with strong stakeholder management skills and the ability to communicate complex analysis clearly to senior audiences
Ability to operate with high ownership and autonomy, managing workstreams independently, challenging assumptions with data and driving initiatives from problem definition through to execution
Experience solving complex, ambiguous problems, with the ability to diagnose root causes, structure analyses, and translate insights into clear, actionable outcomes
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to:
🔧 Make a visible impact every day
Your work directly improves experiences for customers, partners, and riders.
🌱 Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace, and real responsibility.
🧠 Build a career, not just a role
Stretch yourself, develop new skills, and grow as the business evolves.
🌎 Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hirehere.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity, and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!