Financial Operations Projects Lead (O2C and P2P Projects on 12-Month Fixed-Term Contract)

About Deliveroo

Deliveroo is a fast-paced, innovative, and rapidly growing technology company with a mission to transform the way people eat. We're a global leader in online food delivery, operating in multiple markets with a relentless focus on delivering exceptional experiences for our customers, riders, and restaurant partners. As a listed company, we operate in a dynamic and transparent environment, constantly evolving to meet the demands of a competitive market.

The Opportunity

We're looking for an experienced and driven Financial Operations Project Lead to join our high-performing Financial Operations team on a 12-month fixed-term contract. This is a critical role that will spearhead key strategic initiatives aimed at enhancing the efficiency, accuracy, and control environment of our financial operations. Reporting directly to the Head Of Financial Operations, you'll be a change agent, working cross-functionally to embed best practices and drive continuous improvement across core finance processes on O2C and P2P specific areas.

Key Responsibilities

This role will focus on driving significant change and improvement in the following core areas:

• Order To Cash

  • Review the current O2C processes and present any relevant improvements

  • Work closely with the relevant managers to implement any agreed change within the team

  • Ensure all processes are mapped and documented

  • Review controls and update the relevant RACMs

• Purchase To Pay

  • Review the current O2C processes and present any relevant improvements

  • Work closely with the relevant managers to implement any agreed change within the team

  • Ensure all processes are mapped and documented

  • Review controls and update the relevant RACMs

• Bank Reconciliations

  • Review the current bank reconcilation processes and present any relevant improvements

  • Work closely with the relevant managers to implement any agreed change within the team

  • Ensure all processes are mapped and documented

  • Review controls and update the relevant RACMs

• Upstream Controls Enhancement:

  • Identify, assess, and recommend improvements to upstream financial controls that impact the accuracy and completeness of financial data flowing into the general ledger and financial statements.

  • Work closely with operational teams to embed financial controls at the source of transactions relating to O2C and P2P

  • Develop and implement strategies to prevent errors and ensure data integrity earlier in the process.

  • Collaborate with IT teams to leverage system capabilities for enforcing upstream controls.

  • Support the Financial Operations Team to be SOX ready in 2026

General Project Management & Change Leadership

• Act as a subject matter expert and project manager for O2C and P2P transformation initiatives from inception to successful implementation.

• Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource requirements.

• Manage project risks, issues, and dependencies, proactively identifying and mitigating potential roadblocks.

• Drive stakeholder engagement and communication, fostering strong relationships with finance teams, IT, and other relevant departments.

• Interact effectively with the FinTech and other technical team to translate business requirements into technical solutions and ensure optimal system configuration and utilisation for finance processes.

• Collaborate closely with various Financial Operations teams (e.g., Accounts Payable, Accounts Receivable, Treasury Purchasing Compliance) to understand their processes, identify pain points, and implement solutions that improve their efficiency and control environment.

• Champion change management, ensuring smooth adoption of new processes and systems through effective training and communication.

• Monitor and report on project progress, providing regular updates to senior management and the Head Of Financial Operations

• Foster a culture of continuous improvement within the finance function, identifying opportunities for efficiency and control enhancements.

Skills & Experience

• Professional Qualification:

  • APA, CICM or significant QBE

  • Prince2 or Agile qualified (not essential if significant QBE)

• Experience:

  • Minimum of 10-15 years of progressive experience across O2C, P2P and Cash Management, with a strong emphasis on finance process improvement, project management, or finance transformation.

  • Proven track record of successfully leading and delivering complex finance projects in a fast-paced environment.

  • Demonstrable experience in at least two of the following areas: purchase order to payment lifecycle, complex bank reconciliations, billing clients, cash collections

  • Experience working in a listed company or a fast-paced technology/e-commerce environment is highly desirable.

• Technical Skills:

  • Advanced Excel skills; strong practical experience with NetSuite is highly preferred, including understanding of its functional capabilities and data structures. Experience with other financial systems (e.g., Netsuite, Oracle, SAP, Coupa, Blackline, Sidetrade etc) is also beneficial.

  • RPA and AI champion

  • Proficiency in project management methodologies (e.g., Agile, Waterfall).

  • Proficient reporting writing and presentation skills

• Soft Skills:

  • Exceptional analytical and problem-solving abilities, with a keen eye for detail.

  • Strong communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels.

  • Excellent stakeholder management and change management capabilities.

  • Self-motivated, proactive, and able to work independently and as part of a team.

  • Ability to thrive in a dynamic, rapidly evolving, and high-pressure environment.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.