Candidate Privacy Policy

You know us as Deliveroo, but our legal name in the UK is Roofoods Ltd and in other markets it will be the affiliated Deliveroo company that is hiring and specified in the role description (“Deliveroo”, “we”, “us” or “our”). We are committed to protecting the privacy of those who express an interest in a career at Deliveroo, applicants to a role at Deliveroo and all visitors to our website careers.deliveroo.co.uk (‘Site’). We are the “controller” of the information we hold about you unless otherwise stated. 

Deliveroo is now part of the DoorDash, Inc. group of companies. This means that from time to time and where necessary to provide our services to you, DoorDash, Inc. is also a controller relating to your personal information and the processing described in this policy.

Please read this privacy policy that explains how we use and protect your personal information which is any information about you or that can be used to identify you.

  1. Contact details

If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting us at deliveroo.careers@deliveroo.co.uk.

  2. How we collect your information

We collect information from you when you interact with us or show interest in joining Deliveroo, such as when you:

1. register your interest in a career at Deliveroo; 
2. attend a Deliveroo recruitment event;
3. apply for a role at Deliveroo;
4. participate in a recruitment process at Deliveroo; or
5. enter into an employment contract or contract for services with Deliveroo. 

We may also collect information from third parties, such as recruitment agencies, recruitment or networking websites, or job boards and where you have made this information publicly available. To evaluate candidates for specific roles, we may also obtain information from agencies that carry out reference checks on our behalf, including contacting other individuals to provide relevant information on your professional skills and profile. We will ask you before carrying out a reference check.

  3. Information we collect about you

As part of our commitment to your privacy, we want to be clear about the types of information we collect. 

1. We collect your information when you register an interest in a role at Deliveroo, including your: 
   1. personal contact details, such as full name, title, email address, telephone number and home address;
   2. recruitment information, such as application form, interview notes, video interviews (this may include auto-generated transcripts and notes of an interview where this feature is used, unless you opt out), assessment results, education, past work experience and other information included in a CV or cover letter and references from previous employer(s) (where applicable); 
   3. if you are an internal candidate, references from your previous line managers, past performance review(s) and any internal transfers or promotions;  and
   4. cookie data if you visit our Site.
2. We collect your information to identify you when you use our or our recruitment partners’ portals or systems, including:  
   1. identification information; and
   2. authentication information and username.
3. We collect diversity information that you provide to us voluntarily because we are always working to make sure our hiring processes are equitable and inclusive and to help inform how we create a more diverse and inclusive workspace. The type of diversity information we collect may vary depending on your location and may include information relating to your gender, age, sexual orientation, ethnicity, neurodiversity, social mobility, caregiver status and disability status. 
4. We collect information we need to enter into an employment contract with you and satisfy our obligations as an employer, such as:
   1. date and place of birth, citizenship, passport number and country of issue; 
   2. national insurance number and tax details;
   3. ‘right to work’ documents; 
   4. your responses to screening questions (where applicable); and
   5. background check information (where applicable).

1. In certain circumstances, we may need to collect sensitive information for specific purposes but we’ll explain why we’re collecting it when we ask you for this information. For example, we may need: 
   1. medical information for health and safety, accessibility or assessing your ‘fitness to work’; or 
   2. information relating to criminal background checks if it’s relevant to the role you have applied for (and the country in which the role is located). We’ll only collect this sensitive information where we are required or permitted to do so by law, or where we have your explicit consent. 

We may use aggregated or anonymised information for reporting purposes. For example, to report on our diversity targets (where applicable), type of candidates and volumes of applications made to Deliveroo and related trends.

  4. Use of your information

We use your information in a variety of ways, as described below, and only if we have a valid reason to do so.

We process your information where we have a legitimate interest for doing so, as set out below, to:

• initiate and manage the recruitment process, including:
  • setting up an electronic applicant human resources file; 
  • managing your application;
  • arranging interviews;
  • assessing your suitability for the role and progressing your application (this may include the use of AI-assisted tools, unless you opt out of these features);  and
  • contacting you throughout the recruitment and onboarding process;
• ensure compliance with health and safety regulation or physical security measures at work;
• keep our Deliveroo systems, staff, business and data secure;
• report on and improve our processes and manage our workforce;
• exercise or defend legal claims, handle or investigate complaints and claims and ensure compliance with our internal policies and procedures; and
• ensure equality of opportunity and promote diversity and carry out any related reporting (where applicable).

Where your application is successful, we use your information to provide and manage the onboarding process, including to enter into an employment contract or contract for services with you and to create your staff record after which your details will be processed in line with our People Privacy Policy and will be used to manage your employment at or engagement with Deliveroo.

With your consent, we may use your information to contact you about other roles or future vacancies. You can withdraw your consent at any time (see the “Your rights” section below).

   5. Use of systems to assess your application

In certain circumstances, Deliveroo uses automated decision-making systems, which may be supported by artificial intelligence, to assess your suitability for a role at Deliveroo and progress your application. This is necessary because we typically receive a large number of applications for roles at Deliveroo and this helps ensure all applications can be reviewed, ensuring a consistent and objective experience for all. For example, we may use tools to:

• review your CV; and
• conduct pre-screens and online assessments to evaluate your application against Deliveroo’s requirements. 

These tools produce a result based on the information you provide (eg. your CV information or responses to assessments), which we then use to determine whether or not to progress your application. 

If you have concerns regarding the outcome of your application or believe there are additional factors we should consider, you have the right to request a manual review of the decision. Please contact us at deliveroo.careers@deliveroo.co.uk to request a review or contest a decision.

   6. Cookies

We and our partners use cookies and other similar technologies on our Site to collect information about you.

We use cookies and similar technologies, including from our partners, to analyse traffic, help tailor and improve our content and services on our Site. You can accept, reject or customise cookies at any time by choosing which cookies we can use. You can also choose to turn off cookies in your website browser, but please note that by disabling all cookies, our Site will not work properly.

To learn more, please check our Cookie Policy.

  7. Sharing your information

We share your information only where necessary for the purposes set out in the “Use of your information” section above. In particular, we share your information with:

• other companies within the DoorDash group;
• recruitment and work agencies;
• IT services providers, such as those providing technical and support services in connection with the application and recruitment process; and
• competency test providers and others who help us fill job vacancies and assess the suitability of candidates and progress applications. 

We require all our third party service providers to implement appropriate security measures to protect your information consistent with our policies and any data security obligations applicable to Deliveroo. 

If our business enters into a joint venture with, purchases or is sold (assets or shares) to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We also share your information:

• if we are under a duty to do so in order to comply with any legal obligation or regulatory requirement;
• in order to enforce our contractual terms with you;
• to protect the rights of Deliveroo; and
• with third parties as reasonably necessary in order to prevent and/or address crime, e.g. law enforcement or other relevant authority.

  8. Transfers of your information

Deliveroo is an international business and we may need to transfer your information outside the United Kingdom (UK) or European Economic Area (EEA) to help us operate our business.

When we transfer personal information to our parent company, DoorDash in the United States, we take steps to ensure that your personal information continues to be protected in accordance with applicable data protection standards.

If we transfer your information to another country that does not, under their local laws, offer an equivalent standard of data protection to the UK or EEA, we will make sure that your information is protected. For example, we will only transfer your information:

• to countries that have been deemed to provide an adequate level of protection for personal information; 
• where we can enter into contracts with third parties ensuring that strict data protection safeguards are in place before we transfer your information; or 
• where permitted under applicable law.

If you have any questions about the specific mechanisms used, please contact us (see the “Contact details” section above).

  9. Retention of your information

Your information will only be retained as long as is necessary in line with our data retention policies and procedures and applicable laws.

What this means in practice will vary between different types of information and the market in which you apply for a role. When deciding how long to keep information we take into account factors such as:

• the amount, nature and sensitivity of the information;
• the potential risk of harm from unauthorised use or disclosure of your information;
• the purposes for which we process your information and whether we can achieve those purposes through other means;
• our legal obligations relating to tax, health and safety, employment and potential or actual disputes or investigations relating to those matters;
• our contractual obligations and rights in relation to the information involved;
• our legitimate interests (see ‘Use of your information’ section above);
• mandatory requirements and statute of limitations under applicable law(s); and
• guidelines issued by relevant data protection authorities.

Otherwise, we securely delete your information where we no longer require it for the purposes collected.

   10. Security

We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your information to those third party providers and Deliveroo staff who have a business need-to-know.

For example, we protect your information when we share it, including through encryption, we test and evaluate our systems regularly and conduct security assessments of our third party providers to ensure they meet our rigorous security standards.

Although we take steps to keep your information secure when it is with us, transmitting data over the internet is never fully secure, so any information you send to our Site is done at your own risk.

   11. Your Rights

Depending on applicable data protection law and under certain circumstances, you have certain rights over the information we hold about you.
You have the right to:

• Right to be informed.You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this privacy policy.
• Right of access. You can ask us for a copy of your information (if we are processing it) and to check whether we are processing it lawfully. In sharing with you a copy of your information, we use a third party secure method of transfer.
• Right to rectification. You can ask us to make changes to any information we hold about you if it is incorrect or outdated, but we may need to verify the accuracy of the new information before updating it.
• Right to erasure. You can ask us to delete the information we hold about you. There may be specific details that we are legally obliged or have a legitimate reason to keep and therefore need to retain for a longer period.
• Right to restrict processing. In certain circumstances, you can ask us to suspend our handling of your information if you have a specific reason for doing so. For example, if you are unhappy with the way we have used your information you can ask us to stop using it until we have addressed your concerns. When processing is restricted, we can still store your information, but may not use it further.
• Right to data portability. You can ask us for a copy of your information in a structured, commonly used and machine-readable format and, if we can, to send this to a third party. This right only applies to information that you have provided to us, which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Right to object to processing. In certain circumstances, you can object to types of processing. For example, where we process your information based on our legitimate interest.
• Right to withdraw consent. Where we rely on consent to use your information, you can withdraw that consent at any time. Withdrawing consent will not, however, make unlawful our use of your information before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.

To exercise any of these rights, please contact our Data Protection Officer at dpo@deliveroo.com. We may need to ask you to verify your identity before we can respond to your request. 

If you are unhappy with how we have handled your information you can contact (depending on applicable data protection law) your local data protection authority. We would, however, really appreciate the chance to deal with your concerns before you approach your local data protection authority and so we ask that you please contact us first. Contact details for local data protection authorities can be found on the following links:

• UK – Information Commissioner’s Office
• France – Commission Nationale de l’Informatique et des Libertés
• Belgium – Autorité de la protection des données 
• Ireland – Data Protection Commission
• Italy – Garante per la protezione dei dati personali
• Poland – Urząd Ochrony Danych Osobowych
• Kuwait – Communication and Information Technology Regulatory Authority

   12. Changes to our Privacy Policy

We may modify or update this policy from time to time, so remember to check back in every so often. Where appropriate, we may notify you of changes.

This privacy policy was last published on: 29 October 2025

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