THE COMMERCIAL TEAM AT DELIVEROO
The Commercial team is at the core of Deliveroo’s growth.
We work across commercial operations, strategy, and new business to shape how Deliveroo serves restaurants, grocers, and customers around the world. From negotiating key deals to launching new markets and crafting data-led strategies, we take on big challenges that drive impact across the business.
We’re the Commercial team and we power Deliveroo’s growth.
Our mission is to build a thriving marketplace by unlocking value for our partners and customers. From sales and account management to commercial operations and strategy, we work across teams to launch new initiatives, strengthen partnerships, and scale what works.
As well as using commercial acumen, we pride ourselves on making data driven decisions using an analytical mindset to make positive change for our partners and customers.
If you’re commercially sharp, customer-focused, and motivated by impact, we have a role for you.
Roles within our team
Regional Director
As a key member of the UK&I Leadership Team, our Regional Directors lead strategic and operational execution across our most important city globally. The role is responsible for delivering P&L goals by managing all sides of our marketplace and driving success in priority locations. You will oversee Regional Management, Account Management, and Field Sales, setting high standards for execution, policy adherence, and performance tracking. A strong focus will be placed on growing and managing our strategic restaurant portfolio, building and leading a high-performing, inclusive commercial team, and driving regional strategy to grow market share and customer loyalty
Regional Manager
Reporting to the Regional Director, the Regional Manager plays a key leadership role within both the regional and UK&I Extended Leadership teams. This position drives the development and execution of operational plans across it’s territory, directly contributing to UK&I P&L goals. Responsible for managing all sides of our marketplace, you will lead a team of Senior Account Managers, Account Managers, and Business Development Managers to grow order volume, market share, and profitability. This commercially focused role involves cross-functional collaboration with operations, marketing, and product teams to ensure local success across restaurant, customer, and rider metrics. You will own relationships with top restaurant partners, lead key negotiations, and set the strategic direction for your region to deliver strong financial and operational performance.
City Manager
As a City Manager, you’ll play a key role in driving Deliveroo’s growth across your region. Reporting to the Regional Manager, you’ll act as the local expert—building strong relationships with key restaurant partners, identifying growth opportunities, and enhancing our customer proposition. You’ll lead local Business Development Managers, manage top accounts, and support Account Managers to grow key brands. This role combines commercial acumen with strategic thinking, as you analyse data, lead negotiations, map sales strategies, and improve restaurant selection and performance. Your work will directly shape Deliveroo’s success within your region.
National Account Manager
As a National Account Manager, you will manage the day-to-day relationships with a portfolio of Deliveroo’s largest and most strategic restaurant partners. Your goal is to drive partner growth by improving operational efficiency, increasing sales, and delivering actionable insights using performance data. Reporting to a Client Partner, you’ll collaborate closely with cross-functional teams such as Marketing, Operations, and Product to support and scale delivery as a channel. You’ll lead regular performance reviews, deliver in-person training, and provide consultative support on best practices. This role also involves identifying growth opportunities in partnership with regional Commercial Managers and contributing to impactful marketing campaigns—shaping how Deliveroo works with major partners across the UK.
Account Manager
As an Account Manager, you will be responsible for managing and growing relationships with a portfolio of restaurant partners across your region. This role is ideal for someone who enjoys building relationships and working on the ground to drive impact. You’ll work closely with partners to improve their performance using data insights, industry knowledge, and local expertise, helping them grow their online sales through the Deliveroo platform. You’ll also lead contract negotiations, support marketing initiatives, and collaborate with internal teams to improve operational efficiency. This is a field-based role, willingness to travel across the region are essential. You’ll be the face of Deliveroo in your area, shaping how we support and grow with our restaurant partners.
Business Development Manager
As a Business Development Manager, you’ll play a key role in expanding Deliveroo’s restaurant network across your region. Focused on identifying and signing top local favourites, you’ll map, prospect, pitch, and close new restaurant partnerships in a highly organised and strategic way. This is a field-based role, so willingness to travel is essential, as you’ll be out meeting partners and becoming a local expert in your area. You’ll be responsible for guiding new partners through a smooth onboarding process and ensuring their early success on the platform. This role is ideal for someone who thrives on building relationships, spotting growth opportunities, and being immersed in the local food scene.
Territory Manager
As a Territory Manager, you’ll be on the frontline of Deliveroo’s commercial growth—building strong, lasting relationships with top local restaurant partners in your assigned region. Working closely with the Head of Territory Management, Account Managers, and Business Development teams, you’ll be responsible for driving business performance, improving operational efficiency, and identifying new partnership opportunities. This is a field-based role requiring daily face-to-face engagement with partners, so a proactive mindset and strong relationship management skills are essential. You’ll represent Deliveroo’s brand and mission in your area, acting as the eyes and ears of the marketplace while supporting partners in maximising their potential on the platform. This is an ideal entry point into Deliveroo’s commercial team, with clear progression opportunities into Account Management roles.
Sales Development Representative
Sales Development Representatives (SDRs) at Deliveroo play a key role in expanding the platform’s network of restaurant partners. Working within the Small and Medium Business (SMB) team, SDRs are responsible for identifying and acquiring new business through outbound sales activity. This includes managing a sales pipeline, building outreach plans, and promoting Deliveroo’s B2B offerings to potential partners. Based in Manchester, the role begins with an office-based structure during probation, followed by the flexibility of hybrid working. SDRs collaborate closely with regional sales teams, contributing directly to Deliveroo’s growth by bringing high-potential local restaurants onto the platform. This role is designed for individuals with strong communication skills, a customer-focused mindset, and a drive to succeed in a fast-paced commercial environment.
Commercial Director
As a Commercial Director at Deliveroo, you will be responsible for leading sustainable, profitable growth across a portfolio of high-value partners within one of our key verticals—National Accounts, Grocery, or Editions. You’ll define and execute strategic plans, lead joint business planning, and manage complex negotiations to ensure Deliveroo is the preferred delivery partner. Working closely with cross-functional teams, you’ll optimise partner performance, leverage data and market insights to shape decision-making, and drive execution against revenue and profitability targets.
Beyond your portfolio, you’ll play a key leadership role within both the Commercial and UK&I Leadership teams—contributing to the overall commercial strategy and helping to build a high-performing, inclusive culture. You’ll lead and develop a team of commercial professionals, fostering collaboration across teams and geographies. This role requires strong strategic thinking, commercial acumen, and the ability to influence at senior levels both internally and externally, while shaping the future of how Deliveroo partners with major brands.
Client Partner
As a Client Partner, you will report to the Commercial Director and be responsible for managing a portfolio of Deliveroo’s most strategic restaurant partnerships. Leading a small team of Account Managers, you will develop and implement joint growth plans that deliver long-term, mutual value for both Deliveroo and our partners.
You will drive performance across your portfolio by delivering best-in-class account management, leading contract negotiations, and ensuring the successful execution of partner plans. With strong commercial acumen in sales, negotiation, and relationship management, you will also contribute to shaping Deliveroo’s broader commercial strategy and partner value proposition—playing a key role in driving sustainable growth across your segment.
What we love about working in Commercial
I love being part of a company that shares my passion for food and people. It’s been a joy to be part of this wider Deliveroo team while also making an impact in my own role, through both the work I do and the extra- curricular opportunities offered. The challenges push me to be innovative, and I’ve had the chance to build a real sense of community here.
What I love about Deliveroo is that I feel valued and heard, and I try to create the same for my teams. People here genuinely want to help each other grow, whether through our formal mentoring program, informal buddies, or spontaneous chats like coffee roulettes. Those off-the-cuff conversations are just as powerful as structured mentorships. I also love how open everyone is to learning — mistakes happen, but they’re seen as opportunities to grow. Deliveroo still feels like a place where you can make a real impact every day, which is rare compared to more established companies.
Learn from our team
- Carlo Mocci
Interview with Carlo Mocci
- Jess Markowski
Panel Discussion: Delivering Innovation
We’re hiring—and there’s real opportunity to make an impact here. At Deliveroo, our commercial team doesn’t just drive deals—you’re architecting the partnerships and strategies that fuel our global growth. From launching new markets to building relationships that transform how restaurants and grocers connect with customers, every decision you make shapes how millions of people access what they need.
Ready to drive growth that delivers real impact? We’d love to hear from you.