Head of People, Italy

Italy is one of the key focus territories for Deliveroo and is at the forefront of strategic, commercial, and operational innovation. Our functions include commercial, operations, and marketing, and teams in Italy partner closely with global functions such as product, technology, and consumer to deliver results for our customers.

Regional teams in Italy present one of the biggest growth opportunities available to Deliveroo, and we are building a team of commercially savvy, entrepreneurial, and driven individuals to help us fulfil our potential.

The Role:

We’re looking for an experienced and innovative Head of People to shape, lead, and deliver our People strategy in Italy. This is a pivotal role, reporting directly to the VP, People, and working closely with the General Manager of Italy. You will be responsible for building and executing a comprehensive HR agenda that supports our ambitious growth plans across the Italian market, ensuring we attract, develop, and retain top talent in a fast-paced and ever-evolving environment.

You will be a strategic partner to the General Manager as well as the wider Italy leadership team, providing insightful HR expertise and guidance to drive business performance. You will play a key role in creating a cohesive, high-performing culture, fostering employee engagement, and promoting our values across all levels of the organisation in Italy.

Based in Milan, this role offers a hybrid work arrangement, requiring you to be in the office at least 3 days per week.

What you’ll be doing:

• Strategy & Leadership: Develop and implement a people strategy aligned with Deliveroo’s global HR framework and the specific needs of the Italian market. Act as a trusted advisor to the General Manager and the Italian leadership team on all People-related matters.
• Employee Relations & Legal Compliance: Ensure compliance with all Italian labor laws and regulations. Proactively manage employee relations, creating a positive and fair working environment. Develop and implement effective HR policies and procedures tailored to the Italian context.
• Organization Design: Make sure the organization’s leadership, structures, processes, and culture are set up to enable us to hit our ambitious business goals.
• Culture & Engagement: Promote Deliveroo’s culture and values within Italy. Create and implement initiatives to boost employee engagement, motivation, and retention. Foster a diverse and inclusive workplace.
• Performance Management & Development: Lead the implementation of performance management processes that drive accountability and support employee growth. Develop and deliver learning and development initiatives to enhance skills and capabilities across the Italian team.
• Reward: Manage and optimise our compensation and benefits programs in Italy to ensure competitiveness and alignment with local market practices.
• Change Management: Lead and support organisational change efforts, ensuring effective communication and minimal disruption.
• Team Leadership: Lead, support, and develop a high-performing HR team for Italy, in close partnership with the Italy recruitment team and central centres of excellence.

What we’re looking for:

• You will have significant senior HR leadership experience, ideally within a fast-paced, high-growth environment, preferably within the tech, logistics, or retail sectors.
• You will have experience in developing and implementing effective HR strategies such as organisational design, employee engagement, performance management, and employee relations, that will drive business results.
• Strong stakeholder management and collaboration skills, with the ability to build strong relationships at all levels.
• You will have excellent communication skills, with business fluency in both Italian and English (written and spoken).
• A passion for Deliveroo’s mission and values.

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.