Senior Account Manager

Job Description

At Deliveroo Hop, we’re building a global grocery retailer from the ground up. We launched Deliveroo Hop in September 2021 as Deliveroo’s speedy grocery delivery service and have partnered with some of the world’s leading grocers so you can get the freshest, tastiest food and all of your must-haves right to your front door in as little as 20 minutes. We are live in the UK, UAE, Hong Kong and Italy and have big ambitions to deliver the best on-demand grocery proposition in the world. We’re looking for people with exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. This is an exciting time to join the Deliveroo Hop team within the broader Deliveroo organisation - we’re only just getting started!

The Role

As an Associate Vendor Manager at Deliveroo, you will play a crucial role in managing and developing relationships with our vendor partners. Reporting directly to the Senior Vendor Manager, UK, you will ensure the smooth operation of our vendor network, with operational success, menu management, merchandising and in-app fidelity as your top priorities. The role will also offer the opportunity to work on longer-term strategic initiatives within the wider HOP team, with opportunities to interact with multiple stakeholders and teams. 

What you’ll be doing

• Day-to-day management of several vendors including the resolution of operational issues, cost price negotiation, marketing/merchandising/discounting funding, joint performance reviews and joint business planning 
• Manage the Hop menu including imagery, product descriptions and uploads
• Support the resolution of menu issues, working closely with the Product team
• Manage the in-menu merchandising of Hop products to drive sales and business growth
• Product selection, pricing and promotional selection for your vendor(s)
• Drive data analysis on vendor and product performance including building dashboards
• Report on the performance of your vendor(s)
• Support the Vendor Managers to develop new commercial partnerships 
• Working with DME to implement in-app campaigns and sampling initiatives
• New vendor set-up and processing. 

Requirements

• Bachelor's degree in Business Administration, or a related field.
• Previous experience in vendor management, account management, exec work or a similar role within the food delivery or hospitality industry is preferred.
• Strong communication and interpersonal skills.
• 1-3 years experience ideally required 
• Analytical mindset with the ability to interpret data and make strategic recommendations.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Proficiency in Microsoft Office 

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space