Regional Manager, Site Operations HK

Regional Manager (New Verticals Site Operations)

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

New Verticals

Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.

Site Operations

Great people help to drive our business forward and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you. Does this sound tasty to you? Take a look at our Regional Manager role and apply below to join the Roo family.

The Role

The role of the Regional Manager is to drive the highest performance possible within their respective region of sites. The Regional Manager role is the flagbearer for operations within the area of responsibility and plays a critical role in driving the business forward. You will be required to apply a mid-long term lens to your work, which represents a balance of operational leadership and strategic decision making, as well as project based work. Depending on the location of the role it can include different markets, different business verticals, or both.

Within operational leadership the role includes maximising customer satisfaction, optimising productivity, achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. On the strategic side this individual must be comfortable working strategically to enhance the operating model, deliver operational excellence and support the business’ strategic objectives. The Regional Manager is responsible for creating a positive, collaborative and cooperative work environment for all colleagues.

What You’ll be Doing

●  Plan your work week most effectively splitting time between strategic and tactical site operations. You will be required to create your own work plan, effectively balancing time on site with HQ / Home Working (whilst ensuring compliance to company work expectations.

●  Lead through your respective teams, working closely with your Area Manager team, to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in!

●  Ensure every visit to the sites is impactful and that you lead by example whilst holding your direct reports and entire team accountable. Be fair, consistent and clear in your expectations leaving SMART outcomes and next steps.

●  Developing and implementing strategies to achieve Company’s objectives and improve the overall performance of the sites in the region. This involves setting clear goals for the teams, creating budgets, and establishing operational guidelines.

●  Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases.

●  Work with your Area Managers to develop, train and motivate all employees to achieve ambitious targets

●  Own and champion the relationship with key stakeholders from our partners at Senior Management level (Directors, Owners, Regional Heads, Host Brand partners, etc.).

●  Demonstrate operational excellence by meeting KPI targets across your region whilst constantly seeking to improve. You will set the drumbeat for operational excellence driving delivery of KPIs and metrics.

●  Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership, maintaining consistent quality across all sites

●  Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in your region. Supervise that all product recalls and withdrawals are actioned as per company guidelines.

●  Be a strong commercial operator with the ability to set and deliver challenging targets, invert under performance and embody balanced leadership between coaching and challenging.

●  Liaise with your various counterparts across the business to improve overall operational performance. Be astute in stakeholder management, building a strong professional network and escalating / communicating upwardly effectively when required.

●  Lead large, complex projects, initiatives and activities with the ability to enhance the operating model and deliver company objectives and goals.

Requirements

●  Minimum of 4 years of F&B/FMCG/Grocery experience with area / regional management experience working across multiple locations / geographies.

●  Strong capability and track record for project management

●  Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful.

●  Demonstrable track record of managing and influencing the P&L to deliver sustainable operations. Able to translate P+L interpretations into tangible, effective action to drive forward profitability.

●  Strong cross-functional technical acumen with knowledge of wider business functions (e.g. supply chain, vendor management, product, property).

●  Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)

●  Able to read, interpret and impact KPI performance with an ability to balance performance requirements in addition to process and operational opportunities.

●  Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges

●  Tech-savvy and comfortable working with numbers and using data to inform your decisions (experience with Looker preferred)

●  ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies

●  Right to work in the relevant country

●  Willingness to travel between multiple locations across the respective region.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.