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Deliveroo

Senior Commercial Operations Manager

Commercial

Milan, Italy (Main Office)

Permanent

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Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Main responsibilities

We are looking for a Senior Commercial Ops Manager to join our Commercial team based in the Milan office.

The primary role of the Commercial Ops Associate is to support the commercial leadership team on developing processes and strategic commercial projects. As part of this role, you will be responsible of the entire GTM to improve efficiency and ways of working.

Reporting directly to the Commercial Director and working closely with the Head of Sales and Head of Restaurants, your responsibilities will include:

  • Build new processes: identify process bottlenecks and areas for improvement within commercial operations by implementing solutions to enhance efficiency.
  • Ad-hoc analysis: supporting the Restaurant team with ad-hoc analyses and efficient reporting structure for commercial and marketing activities.
  • Tools and commercial features: being the point of contact for implementing new commercial features/ tools collaborating with HQ and company partners. You oversee the go-to-market strategy. Provide detailed analysis on new tools and feature commercial adoption
  • Special projects: participate in projects to support process optimisation and strategic initiative implementation

Main requirements

  • Min 4 year work experience in an analytical environment.
  • Commercial skills
  • Proficient in MS Office
  • Analytical, structured and data-driven, with a keen eye for detail.
  • You are very organised
  • Problem-solving lover, with a track record of generating and executing on innovative ideas and solutions.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits in areas including health insurance, dental insurance and life insurance, family, finance (pension), community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

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Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • Annual leave and public holidays (increases with tenure)
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Fondo Est medical insurance
  • Mental health programme

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable bonus that directly rewards individual contributions and is linked with broader company success”

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods
  • Welfare Programme
  • Excellent learning and development opportunities
  • Regular social events