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Deliveroo

Head of Chinese Category

Commercial

London, UK (HQ)

Permanent

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About the team

United Kingdom & Ireland (UK&I) is the largest market for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Our partner-facing commercial teams present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our partners potential in key categories.

About the role

We are looking for a Head of Chinese Category to join our UKI Commercial team. Reporting to the Regional Director for South England & Wales, this is an exciting opportunity to drive the growth of Chinese restaurants across UKI.

You will manage a team of Commercial Account Managers and Business Development Managers who manage and sign the highest performing Chinese restaurants around the UK and Ireland. The role will be commercially focused and require cross-functional collaboration with different teams across the Deliveroo business (e.g. Regional Managers, Sales, Finance and Marketing) to ensure the Chinese Category is performing to its best.

What you'll be doing

  • Category Leadership: be the owner of the Chinese Category within the business. Working not just with your direct team, but with regional commercial teams across UK & Ireland, technology, marketing and partnerships to maximise and grow the Category
  • Line management: managing a direct team of Chinese sales and commercial account managers based mainly in London, but also in our key strategic regional locations
  • Commercial Acumen: lead your commercial team to negotiate effectively with restaurants to achieve the best outcomes for Deliveroo and grow the partners business
  • Role Model: A leader within the team, you will be responsible for driving up sales and commercial performance across the Category including role modelling best-in-class behaviours, managing commercial managers supporting them to hit team targets and grow their portfolios
  • Complex programmes: as a senior leader, you’ll lead the delivery and performance of large commercial programmes by working across regional, commercial and project teams based in and out of Head Office
  • Tasting: Sample food from a variety of high quality establishments and attend restaurant and food meet ups.  Enjoy the restaurant scene and have a passion for all the different aspects of Chinese cuisine

Requirements

  • Fluent Mandarin speaker. This is a real must as most of our Chinese partners prefer to communicate in Mandarin
  • Proven sales and commercial experience in a similar market and industry
  • Experienced team leader, managing a direct team of commercial managers and ensuring that they hit targets by supporting their clients' performance
  • Capable of managing cross functional initiatives to improve ways of working and commercial outcomes
  • Strong negotiator, able to structure win-win deals for restaurants and for Deliveroo
  • Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo
  • Be able to demonstrate product and industry knowledge to clients
  • Effective relationship-building and communication skills whether face to face, through phone, WeChat or email

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Please click here to view our candidate privacy policy.

Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 25 days of annual leave (increases with tenure) and public holidays
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Fitness membership
  • Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

 

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work life

  • Market-leading Parental and Compassionate Leave Policies
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D provider
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods