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Deliveroo

Account Manager

Commercial

Hong Kong

Permanent

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Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

Our Account Management team owns and manages our restaurant relationships.  As Deliveroo continues to grow, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow.  Our account managers are a passionate, dynamic group of team players that work well together and cross functionally with other departments...and of course, they’re fun, personable, and great at building relationships!

What you'll be doing:

  • Manage a portfolio of restaurants partners, meet with the stakeholders and build strong and long-term relationships with clients
  • Identify opportunities for client growth and business optimization, work with clients to drive their implementation
  • Partner with internal and external stakeholders to devise solutions to solve restaurant challenges.
  • Create presentation briefs, deep dive into client's business, present data analysis of how their performance and draw key insights/ takeaways for client to implement
  • Work with Marketing to manage promotions and campaign planning for your restaurant partners as they join and scale on the platform.
  • Monitor operations (quality of services, availability, profitability) and make recommendations to partners for improvements.
  • Be motivated to consistently meet or exceed quarterly Key Performance Indicators (KPIs).
  • Develop a commercial mindset on driving company projects

What you’ll need:

  • Demonstrated expertise in Sales, Business Development, and/or Account Management with a minimum of 3 years of experience.
  • Proven track record of consistently surpassing assigned sales targets.
  • Strong analytical and data-driven approach to support effective decision-making.
  • Excellent numerical proficiency and ability to work with complex data sets.
  • Excellent communication skills that enable you to influence and engage key stakeholders across all levels.
  • Proficient in project management, with the ability to effectively coordinate and lead cross-functional teams.
  • A highly passionate and energetic individual who can inspire and motivate the team to achieve exceptional results.
  • Thrives in tackling challenges within a complex and competitive environment.

Benefits & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 15 days of annual leave and public holidays
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Gym allowance
  • Active social committee
  • Caring for our local community and our environment – for example our partnership with the Plastic Ocean Foundation

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Depending on role, employees may be eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription
  • Monthly Friday breakfasts and lunches in the office
  • Snacks & drinks are also available to enjoy in the office