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Deliveroo

Senior Account Manager

Commercial

London, UK (HQ)

Permanent

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The Role

As a National Account Manager for McDonald’s, you will manage the daily relationship with one of Deliveroo’s key restaurant partners. You will use your expertise of the Deliveroo platform to help sustainably grow sales whilst also helping to improve daily operations, ensuring they are a favourite for both customers and riders.

Strong data skills will be essential to your success in the role, helping you to understand patterns in performance and create compelling insight into how and where improvements can be made. You will also play a pivotal role in strengthening the franchisee relationship, managing half of McDonald’s franchisees and regularly visiting restaurants to present to key stakeholders and diagnose challenges. You will report to your Client Partner and will also collaborate cross-functionally with the likes of Marketing, Operations and Product.

Working with restaurant partners of this scale you will often have to overcome challenges that Deliveroo is facing for the first time, shaping the future of how we work with the very largest partners globally.

You will:

  • Monitor and analyse the performance of partner specific goals, presenting partner performance review meetings with partners
  • Manage weekly operational meetings and reviews, build and deliver insight during regular reviews with support from your Client Partner
  • Provide insight and guidance on how to improve and grow delivery as a channel
  • Increase revenue and health metrics by consulting on best practice for delivery
  • Deliver in-person training sessions for main restaurant partners to include: operational best practice, Deliveroo insights and on site troubleshooting
  • Identify opportunities to developing the relationship with key restaurant partners by involving and working with other parts of the Deliveroo business
  • Partner with regional Commercial Managers to identify and prioritise opportunities for growth in necessary regional zones across the UK&I
  • Work with restaurant marketing counterparts to deliver marketing campaigns that create value for restaurant partners

Requirements

  • Experience in account management or a strategic partnerships role
  • Ability to analyse data and create compelling insight that is clear and applicable
  • Strong relationship-building, communication and presentation skills
  • Experience working in a dynamic high-growth company
  • Willingness to travel around the UK&I

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. We currently operate in a hybrid working environment allowing you more flexibility between work and home.

Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 25 days of annual leave (increases with tenure) and public holidays
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Fitness membership
  • Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

 

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work life

  • Market-leading Parental and Compassionate Leave Policies
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D provider
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods