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Deliveroo

Senior Enterprise Business Operations Specialist – FTC

Technology

London, UK (HQ)

Fixed Term

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About the role

The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the business services powering Deliveroo's internal teams globally, as we transform the way customers eat. We drive service improvements and love to automate everything we can on our journey towards customer delight. This role offers the ability to work remotely or under a hybrid working model between our London HQ and home. You will report directly into Head of Service Management & Controls. Please note, this is a 9 month fixed term contract.

Deliveroo Service Management & Controls aspires to create a collaborative working partnership between Enterprise Technology, enabling functions and its user base. The success of this partnership is continually reviewed against many different metrics across SLAs and KPIs

As a Enterprise Business Ops Specialist II at Deliveroo you will ensure Enterprise Technology supplier contracts are managed, managing spend vs budget, detailing our budget requirements with support from SMEs and leading contract renewals with the central Procurement team. Enterprise Technology is on a growth journey, as a result of this you will also lead improvement of the capability, provide hands-on coaching and training and support to the various teams within the team that contribute to spending Deliveroo's money.

What you'll do

  • Support the strategic planning of the Enterprise Technology (ET) function by providing insights into spend.
  • Support the strategic planning of the ET Service Management & Controls function with resource planning, improvement roadmaps and data insight to support business cases.
  • Define, create and implement practices to support standardisation of our approach to business operations activities.
  • Manage the business operations practices and improve them.
  • Manage ET budget vs spend including reporting, reconciling and improving visibility across the team aligned with the Finance Business Partner and central tooling.
  • Drive a regular review of the budget actual versus forecast with the leadership team, highlighting issues and variances that need to be addressed
  • Lead budget planning activity across the ET team, gaining buy-in from SMEs and detailing a final budget plan in alignment with the wider business.
  • Lead contract renewals in alignment with the central Procurement team.
  • Lead, support and/or identify cost-saving initiatives for ET.
  • Be an ambassador for ET business operations across ET and the wider Deliveroo business, providing advice and support.
  • Establish lasting relationships with Finance, Procurement, Legal, Compliance, Enterprise Technology teams and other enabling functions.
  • Define, implement and analyse metrics to measure the success of the implemented practices and drive continual improvement activities.
  • Meet enabling functions in Deliveroo to contribute to improvement of cross function practices and build lasting relationships.

Requirements

  • Budget Management and contract management experience at a similar sized business.
  • Experience working across organisational boundaries on a local and global basis.
  • Knowledge of practices such as budget control, procurement of software/hardware in alignment with central teams.
  • Experience understanding data sources and creating data insights that drive action.
  • Experience with resource management, budget control and PMO practices.
  • Excellent communication skills in English (spoken and written).
  • High attention to detail.
  • Effective internal & external stakeholder management skills.
  • Broad understanding of business technologies and business considerations.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 25 days of annual leave (increases with tenure) and public holidays
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Fitness membership
  • Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

 

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work life

  • Market-leading Parental and Compassionate Leave Policies
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D provider
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods