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Business Change Manager – 12 Month Fixed Term Contract


London, UK (HQ)

Fixed Term

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About the Department 

Deliveroo Finance, which the Transformation team sits in, is delivering a transformation programme to ensure the teams and processes across Finance are configured to best support us in the execution of our strategy to achieve growth and profitability. You will report into the Senior Transformation PM and will deliver the change management activities for a major project transforming our source-to-pay (S2P) processes.

About the role

The Business Change Manager delivers the change management activities within the Source to Pay project. The Change Manager has an important role in working between the project team and the wider business to ensure that the change initiative is defined and understood, and that people adopt new ways of working for the project benefits to be realised.  The readiness of the business to accept and employ the new capability is crucial to success. 

  • Change Management Planning - Defining and delivering the change management plan for the project, integrating the main activities and timelines into the project plan with the Project Manager.

  • Change Impact Assessments - Conduct change impact assessments for all partners impacted by S2P processes.  

  • Roles and Responsibilities Definition - Support definition and end-user acceptance of new roles and responsibilities as a result of the project.

  • Change Resistance Mitigation - Manage anticipated resistance to change.

  • Train - Conduct training needs analysis strategy and plan, including development of training materials and delivery of end-user training sessions.

  • Business Readiness Activities - assess change readiness and engage with partners to lead and promote new ways of working, leading the transition to BAU.

  • Overall Management of the Change - Reporting, managing to plan, managing issues, appropriate escalation

Role Requirements

  • Apply Structured Change Management Methodology - able to immediately create an impact in the project by using your change management ‘toolkit’ and ensuring best practice approach.

  • Big Picture Vision - to zoom out from what is done and see why it is we need to do it. And consolidate activities from diverse activities.  

  • Analytical Mindset - to break down monolithic problems into distinct and digestible issues and then identify options to resolve them 

  • Stakeholder Partnership - to engage, influence and excite a varied team from across multiple departments and help instil a joint feeling of ownership and pride in any transformations 

Qualifications and Experience: 

  • 3 or more years in a Business Change Management role

  • Experience delivering business change in source-to-pay (S2P) or purchase-to-pay (P2P) projects.

  • Familiarity with project management approaches, tools and phases of project lifecycles

  • Experience working with a System Integration 3rd party provider (not essential but a plus)

  • Change management qualification is desirable (e.g. Prosci)

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.


At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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A competitive and comprehensive compensation and benefits package

Time to recharge

  • 25 days of annual leave (increases with tenure) and public holidays
  • One paid day off each year to volunteer or support a charity of your choice


  • Headspace membership
  • Fitness membership
  • Private medical, medical subsidy or Wellbeing Allowance, dependent upon location



  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work life

  • Market-leading Parental and Compassionate Leave Policies
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D provider
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more


  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods