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Deliveroo

Account Manager

Commercial

Main Office, Singapore

Permanent

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Roles and Responsibilities:

  • Management of High value Enterprise / Strategic accounts and meet with their stakeholders 
  • Build strong and long-term relationships with clients 
  • Creating the presentation briefs, deep diving into the client’s business, presenting data analysis of how their performance and drawing key insights/takeaways for the client to implement
  • Identify opportunities for client growth and business optimisation, and working with clients to drive their implementation
  • Work with global teams to draw on best practices and learning from other markets to implement for local clients 
  • Collaborate with various internal departments to help resolve client operational issue and  develop robust client business plans
  • Facilitate and management of projects between internal departments and the Account Management team 
  • Manage the marketing coordination for clients, encouraging them participation in marketing campaigns to drive success on our platform and scale 
  • Onboarding of new outlets for clients onto the platform, optimisation of clients delivery coverage and menu offerings
  • Support the development of the local On-Demand Convenience (focusing on grocery and/or retail verticals) growth handbook, based on data-driven analysis of the demand needs & supply gaps for the category(s), including but not limited to optimising menu range & developing partner operations’ best practices 

Challenges: 

  • Ability to interpret data, develop actionable insights accordingly and presentation of data well
  • Clearly frames increasingly broad / complex issues, articulating tradeoffs and recommends solutions
  • Understands the strategic implications of their work
  • Anticipate risks and suggest ways to mitigate them
  • Willingness to trial ideas and derive learnings for both clients and the business
  • Adaptable problem-solver that is able breakdown barriers and actively find solutions 
  • Confident and energetic, bringing passion to the team to help create an encouraging team environment that cultivates new ways of thinking and breeding new ideas
  • Self-starter - Able to navigate through uncertainties and initiate new processes in new territories

Growth Opportunity/Selling Points:

  • Meet with on-demand convenience partners and develop bespoke growth plans
  • Conduct strategic business reviews with clients to  achieve mutually gains solutions
  • Collaboration with multiple local & international internal stakeholders like marketing, operations, strategy etc
  • Be part of the pioneer team to build out a new retail category and chart out the business growth strategies

KPI’s

  • Drive clients’ business revenue on the platform, including gross order revenue as well as Advertising revenue
  • Maintain good operational metrics for clients - rider wait time, order rejection and missing items
  • Drive order volume growth
  • Drive marketing spend on the platform 
  • Be part of the pioneer team for the newest vertical on Deliveroo platform and shape the product experience, building new process and growth playbook for the on-demand convenience and/or retail categoriesGrowth toolbook & best practices creation

 

Qualifications

Required Skills for Recruiter reference

  • Years of experience
    • 2-3 years of experience
  • Languages
    • English is a must
  • Client management 
  • Articulate and strong communication skills
  • Experience working with and presenting data 
  • Critical thinking
  • Independent 
  • Strong decisions making skills
  • Cross-functional team collaboration
  • Motivation/ passion
  • Independent, strategic thinking
  • Conduct business reviews, surface level 
  • Data management experience
  • Click through rates
  • Google analytics, excel - No need for advanced skills like SQL, but should be comfortable with using data visualisation tools and deriving data-driven insights
  • Drive, proactiveness, customer obsession, integrity

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Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 20 days of annual leave and public holidays (increases with tenure)
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Classpass fitness membership
  • Caring for our local community and our environment by partnering with local social enterprises TreeDot and Samaritans of Singapore

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription
  • Meal allowance if you are required to work late
  • Friday lunches on us from the best local restaurants
  • Never go thirsty – coffee machine and stocked fridges
  • Daily breakfast, healthy snacks and fruits