Customer Care Executive

Customer Experience

Hong Kong

Permanent

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Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

 

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

 

We offer…

  • Excellent MNC exposure and on-the-job training
  • 5-day per week in shift pattern (including Saturday, Sunday and public holidays)
  • Attractive benefits: work from home arrangement, medical coverage, performance bonus, social activities, gym allowance etc. 

Work location: Central

No sales target

No cold calling is needed

 

Job details…

  • Monitor orders placed by Deliveroo up to completion
  • Answer inbound calls, emails and live chats from customers, riders, and restaurants
  • Resolve customer complaints and queries independently
  • Provide one-stop service efficiently to establish a positive customer experience
  • Share feedback to relevant departments to help improve our service level and customer satisfaction

 

Skills you’ll need & eligibility…

  • Diploma or above in any disciplines (Fresh graduate is welcomed)
  • Hunger to provide positive customer experiences with good telephone manner and problem solving skills
  • Able to show a strong investigative nature when resolving customer complaints and queries with a solution-oriented mindset
  • Excellent skills in Cantonese, good command of written and spoken English
  • Good multitasking skills and able to work independently under pressure
  • Experienced in the customer services / call centre environment / online platform businesses / e-Commerce is an advantage
  • Able to work on shift

 

You’ll enjoy…

  • 15 days annual leave plus birthday leave, maternity leave, examination leave
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty)
  • Friday lunches on us from the best local restaurants
  • Free Deliveroo Plus - Free delivery and access to special offers

 

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is an experience with (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 15 days of annual leave and public holidays
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Gym allowance
  • Active social committee
  • Caring for our local community and our environment – for example our partnership with the Plastic Ocean Foundation

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Depending on role, employees may be eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription
  • Monthly Friday breakfasts and lunches in the office
  • Snacks & drinks are also available to enjoy in the office