Senior Client Partner – Grocery, Convenience

Commercial

London, UK (HQ)

Permanent

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The Role

As a Client Partner you will be responsible for managing a portfolio of our largest and most strategic relationships. You will develop and execute joint plans with your grocery partners that creates long term, mutual growth. You will also manage a small team of Account Managers who will support you in the day to day running and operations of those partners and help you to identify compelling insight and opportunities which together you will deliver, aligned to your joint plans.
 
What you’ll be responsible for
  • Defining and executing jointly agreed growth plan for your portfolio of grocery partners
  • Delivering Deliveroo’s annual objectives for your partner portfolio by tracking plan implementation controlling expenditure and identifying “in-flight” interventions to course-correct where under-performing
  • Establishing multi-functional relationships with partners to be the preferred delivery operator
  • Owning the contract negotiation and renewal process with your grocery partners to agree terms that unlocks mutual value
  • Creating an inclusive, multi-functional team culture that drives team engagement and high-performance
  • Supporting Deliveroo’s business leaders in setting the longer-term commercial strategy and partner value proposition for the relevant grocery segments
The Candidate

This is a demanding role which will require drive, ambition and enthusiasm. Requiring a high level of commercial skills, the successful candidate needs excellence in selling, negotiation and account management, combined with the passion and drive to shape the culture of an inclusive, sustainable high performing team.

The desired skills/experiences include:
  • A proven business performance record – must demonstrate a successful track record of revenue growth in account-facing roles
  • The ability to define and implement a B2B partner focused plan, developing creative solutions to complex problems. Bringing clarity to your team to ensure focus is on those actions that have maximum positive impact.
  • Well-developed influencing skills and the ability to flex your style to all levels and situations. Strong / structured communication skills with a clear aptitude to listen and respond to customer needs, adapting and engaging different audiences.
  • An experienced account leader with a growth mindset. Experience in managing a complex partner (mandatory) or portfolio of partners (preferred) including high-value commercial negotiations
  • A team player who can get the best from a multi-functional team, with a win-win/can-do attitude

 

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 25 days of annual leave (increases with tenure) and public holidays
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Fitness membership
  • Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

 

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work life

  • Market-leading Parental and Compassionate Leave Policies
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D provider
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods