Head of Quick Service Restaurants (12 Months Fixed-Term Contract)

Commercial

Paris, France (Main Office)

Fixed Term

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HEAD OF QUICK SERVICE RESTAURANTS (12 MONTHS FIXED-TERM CONTRACT)



Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas

 

The role:

We are seeking an experienced and dynamic individual to join our team as the Head of Quick Service Restaurants (McD, BK, KFC) at Deliveroo.

This role is a maternity cover and is a 12 months fixed-term contract.


In this role, you will be:


Responsible for managing a team of account managers who are experts in their respective brands.

You will oversee the performance and growth of our key accounts, including:  McDonald's, Burger King, and KFC, and be accountable for P&L of these Accounts.

You will be the driving force behind the creation and execution of large strategic marketing plans on a national level with our partner brands.

In addition:

  • You will Lead hyperlocal engagement and marketing initiatives with each franchisee
  • Ensuring that our brand love activation strategies fuel consumer preference for Deliveroo.
  • We expect you to be innovative and to develop new tools and processes that maximise the number of participating sites in our marketing campaigns. 
  • Your expertise in building strong relationships with our partner brands will be crucial in this aspect. 
  • This will involve collaborating closely with internal stakeholders and external parties to ensure effective implementation.
  • Quarterly business reviews will be a key part of your responsibilities, as you drive the discussion and establish short-term and long-term agendas for the G3 Accounts division.
  • These reviews will help identify opportunities for growth, address any challenges, and evaluate the success of our marketing campaigns.

 

Responsibilities:

  • Manage a team of expert account managers dedicated to the G3 Accounts (McD, BK,
  • KFC).
  • Take ownership of the P&L for the QSR Brands, driving profitability and growth inc site
  • rollout, city coverage, and operations improvement
  • Develop and execute large strategic marketing plans at a national level with partner
  • brands.
  • Engage in hyperlocal marketing initiatives with each franchisee to optimise brand
  • awareness and customer preference for Deliveroo.
  • Create and implement brand love activation strategies to enhance consumer preference
  • for our platform.
  • Innovate and develop tools and processes to increase the number of participating sites
  • in marketing campaigns and tracking their operations
  • Conduct quarterly business reviews to establish short-term and long-term agendas,
  • identify growth opportunities, and evaluate (mkt and ops) campaign success.
  • Collaborate with internal and external stakeholders to ensure effective implementation
  • of marketing and operation excellence plans.
  • Mentor and develop middle management and top performers within the organisation.

Required Skills:

  • Exceptional leadership abilities, capable of managing a team of experienced and junior account managers.
  • Strong portfolio management skills, able to effectively oversee the performance and growth of key accounts.
  • Deep understanding of the online marketplace and e-commerce industry.
  • Proficient analytical skills to monitor and improve company profitability while delivering a superior customer value proposition.
  • Strategic mindset, with the ability to effectively develop and execute large-scale marketing plans.
  • Excellent communication and relationship-building skills to foster collaboration with partner brands and franchisees.
    Proven track record in delivering successful marketing campaigns and achieving business growth.

If you are a driven and passionate individual with a strong background in managing key accounts, strategic marketing, and team leadership, we invite you to apply for the role of Head of Quick Service Restaurants  (McD, BK, KFC) at Deliveroo.

Join our team and play a pivotal role in driving the success and growth of our business

Perks

A competitive and comprehensive compensation and benefits package

Workplace

  • Free Deliveroo Plus subscription (or equivalent)
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods

Time to recharge

  • Annual leave and public holidays (increases with tenure)
  • One paid day off each year to volunteer or support a charity

Wellness

  • Headspace membership
  • Private medical, medical subsidy or Wellbeing Allowance, dependent upon location
  • Gym or fitness membership – subsidised Gymlib platform subscriptions
  • Subsidised Navigo subscriptions for sustainable transport

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more
  • Regular team events such as sports, breakfasts and occasional aperitifs

Workplace

  • Free Deliveroo Plus subscription
  • While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods
  • Meal vouchers