Planning & Analytics Manager

Delivery Operations

Dubai, UAE (Main Office)

Permanent

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Middle East Rider Operations

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The team

The Middle East markets (UAE, Qatar, Kuwait) is one of our domestic and most mature markets.

The Planning & Analytics team sits within Rider Operations and is responsible for the availability ,reliability and efficiency of the delivery network across all three countries in the Middle East. This includes fleet size planning, network management, logistics, incentives and rider pricing.

You will report to the Senior Strategy and Performance Manager and be based in our offices in Dubai.

The role

You'll ensure the success of the logistics network in our Middle East markets. This centers around ensuring that we always have the right number of riders on the road in the right place at the right time, solving topics such as how to best incentivise the fleet, how to handle poor weather, and creating scalable processes to ensure an impressive baseline of network performance.

You'll work with other members of the Middle East rider operations teams, and wider teams within UKI Operations and Global Operations, to ensure the best possible outcomes for our riders, restaurants and customers.

What you'll do:

Ensure that we have the right number of riders working in the right place at the right time, and maintain and improve upon an existing set of levers to achieve this.

  • Make recommendations on how to allocate our resources to ensure the best possible network outcomes, for instance through managing our incentive spend.

Track our key metrics, look for unusual trends in our data and uncover root causes to ensure that we preserve the health of the network.

  • Work alongside other members of the Middle East Rider Operations team to ensure that we operate to budget, accommodate the needs of commercial team members, and maintain the appropriate fleet size, for instance by setting appropriate new rider supply targets.
  • Provide regular, relevant, concise updates on network performance to wider business partners.

Requirements

  • A high standard of university level education or equivalent experience in consulting, program management, supply chain management, engineering or a high-growth startup.
  • You always know what is happening in your area of responsibility, and have a curiosity to uncover and diagnose unusual outcomes.
  • 4-5 years of experience building scalable processes and structured change methodologies
  • You have an analytical mindset and are comfortable with large datasets (experience with SQL, Python).
  • You have excellent partner management and communication skills.
  • Comfortable handling multiple workstreams at the same time, working both individually and as part of a team

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritize their welfare. We offer many great benefits in areas including health insurance, family, finance coverage, community, convenience, growth opportunities, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.

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Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 25 days of annual leave and public holidays
  • One paid day off each year to volunteer or support a charity of your choice
  • Annual flight allowance

Wellness

  • Gym or fitness membership
  • Social and sporting events
  • Comprehensive medical insurance

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Women in Tech, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription
  • Free monthly lunches and breakfasts in the office