Account Manager, On Demand Grocery

Commercial

Hong Kong

Permanent

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Why Deliveroo?

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Grocery, HOP & Editions business. 

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission.  We are investing and building out teams to help us launch new innovative products.  It's an exciting time to join and while we have made great progress, we are just getting started!

What you’ll be doing:

  • Drive sales performance - own your portfolio partner’s platform business growth through proactive reporting, analysis, operation optimisation projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and the accounts continue to grow.
  • Category Management - develop and implement strategic plans for assigned accounts and categories. Conduct market research, analyse sales data, and manage partners relationships to achieve sales targets.
  • Marketing - manage marketing and promotions planning for your grocer portfolio as and scale on the platform. Keep on top of timelines and collaborate cross-functionally with our Grocery and Core Marketing teams to hit targets as we scale.
  • Consumer value proposition - build the processes that allow our grocery partners to succeed on the platform by developing an attractive value proposition for customers, including selection, promotions, pricing and service levels.
  • Site roll-out - own the administration for grocery site roll-outs as we scale the proposition, map our gaps in coverage and identify the partner sites for roll out or radii expansion.
  • Stakeholder management - represent Deliveroo across the client’s organisation, and ensure that our internal stakeholders are supporting where appropriate.

Skills & Requirements:

  • 3 years experience in an account management or commercial role, experience in online or offline grocery retail is preferable.
  • Analytical - able to cut through the noise, get deep into data and understand the data points that drive performance improvements for our grocery partners.
  • Partner-Focused - be obsessed with our grocery partners. Use quantitative and qualitative data to build a service that is best for our customers.
  • Entrepreneurial - have ideas and strategies to drive growth of our joint business with our partners, with a willingness to trial at pace.
  • Adaptable - enthusiastic, flexible and adaptable with the ability to remove barriers and bottlenecks via facilitation, creativity and resourcefulness.  Know when you have enough insight to make-a-call and apply the 80 / 20 rule.
  • Cross-Functional Team Player - a collaborative team player who is able to get the best out of the people around you. Able to work effectively at all levels of Deliveroo and deliver success with and through others.
  • Team player and Culture Add - bring freshness, energy and passion into the team.  Help create a working environment that is unique, spawns new ideas and is enjoyable for the other people involved.
  • Proficiency in English and Cantonese



Perks

A competitive and comprehensive compensation and benefits package

Time to recharge

  • 15 days of annual leave and public holidays
  • One paid day off each year to volunteer or support a charity of your choice

Wellness

  • Headspace membership
  • Gym allowance
  • Active social committee
  • Caring for our local community and our environment – for example our partnership with the Plastic Ocean Foundation

Compensation

  • We pay every employee competitively for the role they are performing in their respective location
  • Depending on role, employees may be eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

  • Free Deliveroo Plus subscription
  • Monthly Friday breakfasts and lunches in the office
  • Snacks & drinks are also available to enjoy in the office