Manager, Global Rider Communications

Rider Communications Manager

Deliveroo

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think something delivered fast. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Grocery, Editions, Signature & Plus businesses.  

We continue to improve and challenge ourselves on what we should deliver next to achieve our mission.  We are investing and building out teams to help us launch new innovative products.  It's an exciting time to join and while we have made great progress, we are just getting started!

Reporting into our Senior Manager for global Rider Communications, you'll support our global network of 150,000 riders across UKI, Europe, the Middle East and Asia, by helping keep them informed and engaged through our communications. Working with the Senior Manager, Global Rider Communications, you'll understand the needs of the business and the three sides of our marketplace (riders, partners and consumers) and building comms campaigns that help our riders deliver a great service for consumers. 

You'll partner with our central Product, Operations, Policy, Public Affairs, and Support teams to draft global comms - everything from working on the go-to-market for new app features and launching new third-party partners for riders, to handling sensitive incidents. You'll also work with local market teams, consulting on and supporting local campaigns and initiatives. 

Responsibilities

• You'll collaborate with cross-functional teams to build campaigns and draft comms supporting global projects, including working with Legal to ensure compliance 

• Review, proof and edit rider communications produced by our local-market communications teams, consulting with them on approach, channels, tone and style

• Work with our agencies and local teams to support high-quality localisation of comms for global markets

• Monitor rider feedback and identify common themes or issues, providing insights and identifying opportunities where rider communications could improve operational processes and outcomes

• Support our Comms, Public Affairs and Policy teams in handling external enquiries relating to riders - be that from media, police, government etc.

• Support our Services/Support team on handling sensitive cases and incidents

• Manage the relationship with external agencies in the maintenance and development of our websites for riders

Required skills

• Experience in communications

• Ability to distil complex information into concise and understandable content

• Experience handling sensitive, compliance and/or crisis communications

• Excellent organisational and project management skills, with the ability to multitaskand meet tight deadlines

• Ability to build relationships and manage stakeholders, including senior management

• Experience with CRM systems (especially Braze) desirable 

We offer Hybrid working at Deliveroo. You will be in the office 3 days per week and from home 2 days per week.

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity