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Site Associate 戶戶超市店務助理


Main Office, Hong Kong


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Why Deliveroo?

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo HOP

Deliveroo HOP launched in September 2021 and is Deliveroo's speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo HOP promises to bring customers the very best products at lightning speed. The team behind Deliveroo HOP are building a network of stores across London, the UK and other markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo's 100,000 strong rider network completing all deliveries.

The Role

The role of the Site Associate is to support the Site Management team in achieving the highest performance possible within their respective site. This includes maximizing customer satisfaction, striving to work efficiently, ensuring accuracy in stock counting, handling stock with care and according to rotation policies to reduce wastage.

The Site Associate must also contribute to a positive and cooperative working environment that is pleasant for all colleagues and ensure at all times that the tasks they are carrying out are in line with all H&S policies.

What You’ll be Doing

  • Pick orders efficiently to meet time targets. This includes monitoring and responding to incoming customer orders to reduce order queue time. 
  • Pick orders ensuring 100% accuracy, maintaining product quality
  • Adhere to packaging SLAs when preparing customer orders
  • Efficiently replenish stock, ensuring accurate inventory, strong merchandising standards and compliant stock rotation. 
  • Unload deliveries in line with company procedures
  • Support with inventory management as requested
  • Ensure site remains clean and tidy at all times dealing with any hazards urgently
  • Comply with company standard operating procedures (SOPs)
  • Deliver strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
  • Maintain good relations to uphold Deliveroo’s positive reputation with all external parties. E.g. Neighbours, landlords, and contractors.
  • Communicate professionally and effectively with our Deliveroo riders. 
  • Effectively operate and oversee the dispatch order ensuring the accurate handling of orders to riders and minimising mistakes. 
  • Ensure appropriate timekeeping, always arriving on time for shift, taking breaks as per policy and adhering to working time directive requirements. 

What you'll need

  • Previous experience in a similar environment is valued but not required (FMCG/Retail/Warehouse/Last mile delivery is a big plus)
  • Hands-on mentality 
  • Detailed oriented
  • Comfortable working in a fast-paced environment
  • Good communication skills and a good proficiency in both written and spoken English
  • Fluency in spoken Cantonese and written Chinese is a must
  • Right to work in HK

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.


At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.


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A competitive and comprehensive compensation and benefits package

Time to recharge

  • 15 days of annual leave and public holidays
  • One paid day off each year to volunteer or support a charity of your choice


  • Headspace membership
  • Gym allowance
  • Active social committee
  • Caring for our local community and our environment – for example our partnership with the Plastic Ocean Foundation


  • We pay every employee competitively for the role they are performing in their respective location
  • Depending on role, employees may be eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work Life

  • Flexible working hours and location flexibility
  • Competitive Parental Leave Policy
  • Employee Assistance Programme
  • Roolearn platform, giving you access to content from leading L&D providers
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more


  • Free Deliveroo Plus subscription
  • Monthly Friday breakfasts and lunches in the office
  • Snacks & drinks are also available to enjoy in the office