Retail – Account Associate (Internship)

This is an Internship, lasting between 3 and 6 months.

The role is hybrid between our offices in Brussels and being on the road visiting our clients.

As a Retail - Account Associate Intern, you will report to the Head of On Demand Grocery.

Your main tasks:

• You will manage the success of ODG (On Demand Groceries), to ensure a magical experience for our users, while building a solid and sustainable foundation for our application.
• You will oversee the commercial success of your portfolio of ODG (On Demand Convenience) partners, to ensure the best experience for our Deliveroo users. Your objective will be to create a privileged, long-lasting partnership by bringing your Food Tech expertise to bear.
• Your main tasks will be to manage the operations of a portfolio of partner stores, and to ensure that targets are met. ( Operational and commercial )
• You will be in charge of the deployment and expansion of your portfolio, and work on their marketing campaigns.
• You will work on daily data analysis of brand performance and our Deliveroo operations to identify the causes of problems
• You'll have the opportunity to create processes, such as managing partnerships to help achieve growth. You will develop best practice documents for specific accounts and for the portfolio as a whole.
• ODG Store Relations: You will manage partnership development, data tracking, and ensure an optimal experience on the app to make Deliveroo the home delivery service in your cities.
• You will monitor compliance with contractual commitments made with ODG partners.

Your experience and qualities:

• Experience - Graduate role, 1 to 2 years' experience in an account management or sales role. Field experience with a major supermarket chain would be a plus.
• Commercial: You know how to negotiate, anticipate sales discussions, and maintain a quality portfolio (contractual discussions, negotiations to set up sales tools, etc.).
• Analytical - able to analyse data to improve performance for our store partners
• Proactive in your dealings with contacts. You love being out in the field, and you're involved in everything that's operational in your area.
• Customer-centric - focused on our customers. Use quantitative and qualitative data to build a service that is operationally excellent for our customers.
• Team player- a collaborative team player who can get the best out of the people around you.
• Optimistic- you bring freshness, energy and passion to the team. You help to create a unique working environment, conducive to new ideas and enjoyable for the other people involved.
• Dutch or French Language skills